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I use Sitecore 8.2 update 3 with Email Experience Manager 3.4.2 rev. 170713.

I send EXM campaigns using CM server and 1 additional Dedicated Email Delivery server.

I use token $firstname$ in the email.

When I see the email in the email client, token is replaced correctly.

When I click the link to see the online version of the email, some of the users don't have the $firstname$ token replaced. They see Hello $firstname$ in their browsers.

Online version link is https://CD.SERVER.COM/sitecore/RedirectUrlPage.aspx?ec_eq=ENCODED and Sitecore redirects me to https://CD.SERVER.COM/email-campaign/messages/2017/CORRECT_EMAIL?sc_pd_view=1&ec_eq=PARAMS.

I suppose that for some reason, contact identifier cannot be decoded from the encoded parameters.

I checked and both CM and DED servers have same EXM.CryptographicKey and EXM.AuthenticationKey values.

Any idea what can cause this issue?

  • Marek, if you create a processor after the decrypt processor in the <redirectUrl> pipeline, you can debug the query string that was decrypted and see the contact identifier. This might help you get a lead on the issue. – Pete Navarra Dec 18 '17 at 21:58
  • Thanks @PeteNavarra . I'll check if there is anything that may help – Marek Musielak Dec 19 '17 at 7:08
  • @MarekMusielak, did you find the solution how to replace the token in email online version? I'm experiencing this on my campaigns. – ZQuiray Jun 10 '18 at 12:31

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