I use Sitecore 8.2 update 3 with Email Experience Manager 3.4.2 rev. 170713.
I send EXM campaigns using CM server and 1 additional Dedicated Email Delivery server.
I use token
$firstname$ in the email.
When I see the email in the email client, token is replaced correctly.
When I click the link to see the online version of the email, some of the users don't have the
$firstname$ token replaced. They see
Hello $firstname$ in their browsers.
Online version link is
https://CD.SERVER.COM/sitecore/RedirectUrlPage.aspx?ec_eq=ENCODED and Sitecore redirects me to
I suppose that for some reason, contact identifier cannot be decoded from the encoded parameters.
I checked and both CM and DED servers have same
Any idea what can cause this issue?