Single contact showing in Sitecore Experience Profile

Question

I've created an xConnect client API for Sitecore 9 that creates new contacts and sets the facet properties. I've added multiple contacts to xDB, however only one contact has shown in the Experience Profile search so far. I've tried adding a known contact and an anonymous one, but without any luck. When I look up the guid of the contact and enter it manually in the URL it does redirect to that contact, but that same contact does not appear in the Experience Profile search. I've also tried rebuilding the reporting database and rebuilding the search index. So far nothing seemed to help. Does anyone have any idea what it could be?

I create a contact like this:

var identifiers = new ContactIdentifier[]
{
    new ContactIdentifier(source, id, ContactIdentifierType.Known),
};
var xContact = new Contact(identifiers);

client.SetFacet<PersonalInformation>(xContact, PersonalInformation.DefaultFacetKey, personalInfoFacet);

client.AddContact(xContact);
client.Submit();

I create an interaction like this:

var interaction = new Interaction(existingContact, InteractionInitiator.Brand, Guid.Parse(channelId), ConfigurationManager.AppSettings["USER_AGENT"]);
Event ev = new Event(Guid.Parse(eventId), DateTime.UtcNow) { };
interaction.Events.Add(ev);
client.AddInteraction(interaction);
client.Submit();

Answer 1

In the initial release of Sitecore 9 the experience profile had some issues.
The 'To date' in the filter wasn't working properly.
I've added a screenshot of all known issues, these are fixed in Sitecore 9 update 1!

Answer 2

Check the indexer is running and that there aren’t any errors in the indexer log. Check this doc entry post for more info.

Also consider whether you are searching by PII data, which is not indexed by default.

Answer 3

After rebuilding the reporting database and rebuilding the search indexer, I found that the 'Sitecore xConnect Search Indexer' service was't running in Windows services. After starting the service, the contacts started showing up in the experience profile.

Answer 4

Experience Profile shows contacts from index. Not directly from DB. Issue is definitely in indexing. It means that "sitecore_analytics_index"(I am not sure that it still have same name in Sitecore 9). Have you tried to rebuild this certain index?

What I suggest to do:

1. Enable debug level of logging for indexing (crawling).
2. Run "sitecore_analytics_index" index rebuild and check logs on any exceptions.

It will either give you a clue what happens, or you will be able to update question with more details.

UPDATE: All mentioned above is relevant only for Sitecore 7.5-8.x

Answer 5

Reporting such as Experience Profile is still aggregated data performed by the Processing pools. That's still the same as before. The difference between pre-9 with regards to contacts is that contact data is actually saved immediately instead of when session ends. This means that contact data still needs to be processed at a regular interval and then it will show up in the list. Take a look at the documentation on Reporting, Processing Architecture, Interaction aggregation to see the sequence of events.