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In my Sitecore installation, under '/sitecore/system/Marketing Control Panel/Profiles/' i created a profile 'Movies' and profile keys under it corresponding to Action, Comedy and Horror.

Subsequently, i created Profile card and Personas.

The problem i am facing is, the field corresponding to 'Profile Card Value' is empty, as can be seen in the snapshot.

enter image description here

Even if I enable raw values, there is nothing there. Same can be seen in this image.

enter image description here Sitecore version: Sitecore.NET 8.2 (rev. 170407).

I have tested the MongoDB connection and is working fine.

There are warnings in the log files log.txt: Could not find type in ReflectionUtil.CreateObject: Sitecore.Shell.Applications.Analytics.Personalization.ProfileCardValue

There are no entries in FXM.log

My issue is same as mentioned here

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  • 2
    Any errors in the log? That field is a iFrame field. So you should be able to inspect the field and find the iframe url. Something like test.mysite.org/sitecore/shell/Applications/Analytics/…
    – Chris Auer
    Commented Jun 2, 2018 at 15:19
  • @ChrisAuer: There are no error or warning in the console.
    – NutsAndBolts
    Commented Jun 4, 2018 at 4:34
  • How about Sitecore log?
    – Chris Auer
    Commented Jun 4, 2018 at 13:24
  • @ChrisAuer: I have updated the log: Could not find type in ReflectionUtil.CreateObject: Sitecore.Shell.Applications.Analytics.Personalization.ProfileCardValue
    – NutsAndBolts
    Commented Jun 5, 2018 at 11:04
  • 1
    @HishaamNamooya: Yes, i have this dll inside the bin.
    – NutsAndBolts
    Commented Jun 5, 2018 at 13:19

2 Answers 2

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I resolved this by accessing the core database and changing the Assembly Field on item /sitecore/system/Field types/Analytics/Profile Card Value from:

Sitecore.Client

to

Sitecore.Marketing.Client

My theory is This must not have applied through our upgrade process from

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1

Have you set a minimum and maximum value for the Profile Keys? The value for the Profile Cards is determined by the min and max values of the keys. Profile key showing fields

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