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We are facing an odd error when opening a page in Experience Editor:

An error occurred. [Log message: Could not get item with id:{EA2F948D-613B-4392-837E-96FC933FEFE1} from database:master]

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The GUID listed, is the GUID of the page and comes up when you search for the item, so not sure what is causing the error.

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Here is a snipit of the logs that are showing the error, the error is logged multiple times. Any suggestions, what could be the issue?

2212 12:16:53 ERROR Could not get item with id:%7bEA2F948D-613B-4392-837E-96FC933FEFE1%7d from database:master Exception: System.InvalidOperationException Message: Could not get item with id:%7bEA2F948D-613B-4392-837E-96FC933FEFE1%7d from database:master Source: Sitecore.ExperienceEditor.Speak at Sitecore.ExperienceEditor.Speak.Server.Contexts.ItemContext.get_Item() at Sitecore.ExperienceEditor.Speak.Ribbon.Requests.EnableDesigning.CanDesign.GetState() at Sitecore.ExperienceEditor.Speak.Ribbon.Requests.Common.ToggleCapabilityRequest.GetControlState() at Sitecore.ExperienceEditor.Speak.Server.Requests.PipelineProcessorControlStateRequest1.ProcessRequest() at Sitecore.ExperienceEditor.Speak.Server.Requests.PipelineProcessorRequest1.Process(RequestArgs requestArgs)

6704 12:16:56 ERROR Could not get item with id:%7bEA2F948D-613B-4392-837E-96FC933FEFE1%7d from database:master Exception: System.InvalidOperationException Message: Could not get item with id:%7bEA2F948D-613B-4392-837E-96FC933FEFE1%7d from database:master Source: Sitecore.ExperienceEditor.Speak at Sitecore.ExperienceEditor.Speak.Server.Contexts.ItemContext.get_Item() at Sitecore.XA.Foundation.Editing.Requests.CheckLimitedDevice.ProcessRequest() at Sitecore.ExperienceEditor.Speak.Server.Requests.PipelineProcessorRequest`1.Process(RequestArgs requestArgs)

6928 12:16:56 ERROR Could not get item with id:%7bEA2F948D-613B-4392-837E-96FC933FEFE1%7d from database:master Exception: System.InvalidOperationException Message: Could not get item with id:%7bEA2F948D-613B-4392-837E-96FC933FEFE1%7d from database:master Source: Sitecore.ExperienceEditor.Speak at Sitecore.ExperienceEditor.Speak.Server.Contexts.ItemContext.get_Item() at Sitecore.ExperienceEditor.Speak.Server.Contexts.ItemContext.get_DeviceItem() at Sitecore.ExperienceEditor.Speak.Ribbon.Requests.SelectDevice.DeviceIconLabelRequest.ProcessRequest() at Sitecore.ExperienceEditor.Speak.Server.Requests.PipelineProcessorRequest`1.Process(RequestArgs requestArgs)

4084 12:16:56 ERROR Could not get item with id:%7bEA2F948D-613B-4392-837E-96FC933FEFE1%7d from database:master Exception: System.InvalidOperationException Message: Could not get item with id:%7bEA2F948D-613B-4392-837E-96FC933FEFE1%7d from database:master Source: Sitecore.ExperienceEditor.Speak at Sitecore.ExperienceEditor.Speak.Server.Contexts.ItemContext.get_Item() at Sitecore.ContentTesting.Requests.ExperienceEditor.ItemHasActiveTestRequest.ProcessRequest() at Sitecore.ExperienceEditor.Speak.Server.Requests.PipelineProcessorRequest`1.Process(RequestArgs requestArgs)

  • have you tried rebulding indexes and link database? – josedbaez May 18 '18 at 8:45
  • Yes, tried rebuilding indexes. we are running Solr and we are not experiencing any other issues that could be pointing to the cores. I just tried rebuilding the links database but no success. – Adam Christians May 18 '18 at 12:01
  • 1) Check that user in Experience Editor has right to this item 2) Check that item is publishable. – Anton May 25 '18 at 6:24
  • The error happens with the admin account that has not been modified. The page is publishable and accessible on our CD server. – Adam Christians May 30 '18 at 12:40
  • We currently have a support ticket open with Sitecore and waiting to hear from them after they review our log files. Will provide update when I receive one. – Adam Christians May 30 '18 at 12:42
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Issue was related to a corrupted install of the SC Hotfix 195920-1 for Experience Editor. Once I reinstalled the hotfix, the issue went away.

https://kb.sitecore.net/articles/502008

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