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We have made a installation of Sitecore Experience Platform v9.3.0 (rev. 003498) (details below):

  • 2 servers as Content Management role
  • 2 servers as Content Delivery role
  • 2 servers as others roles (Processing, Reporting, Identity Server, XConnect, Identity Server, Marketing, Reference Data, Cortex)
  • 3 servers as Solr

The application has been running for approximately 45 days, however, Experience Analytics and Experience Profile are not recording data (no data is displayed). we have checked the logs of all roles and found no errors that could help us fix the issue.

After some research we have changed the "IndexAnonymousContactData" tag to true in the "{XCONNECT_PATH}\App_Data\jobs\continuous\IndexWorker\App_Data\config\sitecore\SearchIndexer\sc.Xdb.Collection.IndexerSettings" configuration file and rebuilt the indexes. However, it did not work.

Would anyone have any suggestions on what we could do to fix this issue?

Thank you in advance for your help

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There could be many reasons for analytics data not showing, there is a knowledge base article describes the processes for troubleshooting the most frequent issues with Analytics data in the Sitecore Experience Database installation, I would suggest to go through and troubleshoot:

https://kb.sitecore.net/articles/977445

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