My sitecore Marketing automation service in not running in my local which is causing issue in EXM [closed]

Question

My Sitecore Marketing automation service in not running in local.

Getting 1064 error: an exception occurred in the service while handling the control request.

How to fix it?

I have checked the event viewer i am getting below error.

The Elo103SitecoreMarketingAutomationEngine service terminated with the following error: 
An exception occurred in the service when handling the control request.

I have also tried to give different roles access to it but no luck.

Answer 1

You can check following steps to start Marketing automation Service.

1. Make sure the license is valid.

2. Run the below command from Powershell to check for Non-self-signed certificates.

Get-Childitem cert:\LocalMachine\root -Recurse | Where-Object {$_.Issuer -ne $_.Subject}

If above command returns certificate run below command to move these certificates into Intermediate Certification Authorities.

Get-Childitem cert:\LocalMachine\root -Recurse | Where-Object {$_.Issuer -ne $_.Subject} | Move-Item -Destination Cert:\LocalMachine\CA

3. Make sure XConnect certificate have following app roles added to it.

• IUSR
• Network Service
• Service
• IIS_IUSRS
• Service Account

Once all these changes are there, you can try starting Marketing Automation Service.

Hope this helps!!!